These Terms of Service ("Terms") govern your access to and use of Scalaro ("Service"), operated by Scalaro ("we", "us"). By using the Service you agree to these Terms.
1. The Service
Scalaro provides AI-powered sales automation software including lead finding, outreach, voice calling, SEO, content generation, and analytics, plus optional done-for-you implementation services.
2. Account
- You must be at least 18 and have authority to bind your organization.
- You are responsible for keeping your credentials secure and for all activity under your account.
- Notify us immediately at security@scalaro.io if you suspect unauthorized access.
3. Acceptable use
You agree NOT to use the Service to:
- Send spam, harass, defame, or violate anti-spam laws (CAN-SPAM, CASL, GDPR, TCPA).
- Make calls to numbers on Do-Not-Call registries without explicit prior consent.
- Scrape platforms in violation of their Terms of Service.
- Reverse engineer, resell, or sublicense the Service without written permission.
- Run illegal, fraudulent, or harmful campaigns.
We may suspend or terminate accounts that violate this section.
4. Subscriptions and billing
- Subscriptions auto-renew monthly or annually until cancelled.
- Fees are charged in advance and are non-refundable except as required by law.
- You may cancel anytime from Billing settings; cancellation takes effect at the end of the current period.
- We may change pricing with 30 days notice.
- Done-for-you setup packages are one-time fees billed at signup.
5. AI-generated content
The Service generates copy, emails, scripts, and call summaries using third-party AI models (OpenAI, Anthropic, Google). You are responsible for reviewing all outputs before sending or publishing. We make no warranty that AI outputs are accurate, complete, non-infringing, or fit for any particular purpose.
6. Your content and our license
You retain ownership of all content you upload. You grant Scalaro a limited, worldwide, non-exclusive license to process that content solely to operate the Service for you. We do not train AI models on your data.
7. Confidentiality
Each party will protect the other's confidential information with at least the same care as its own, using it only to perform under these Terms.
8. Intellectual property
The Service, its software, branding, and documentation are owned by Scalaro and protected by intellectual-property law. Nothing in these Terms transfers ownership.
9. Third-party services
The Service integrates with third parties (Google Maps, Stripe, ElevenLabs, Twilio, etc.). Use of those services is subject to their respective terms. We are not responsible for third-party failures.
10. Service availability
We target 99.5% monthly uptime but do not guarantee uninterrupted availability. We may perform maintenance with reasonable notice.
11. Warranty disclaimer
THE SERVICE IS PROVIDED "AS IS" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
12. Limitation of liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, SCALARO IS NOT LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES. AGGREGATE LIABILITY IS LIMITED TO THE FEES PAID BY YOU IN THE 12 MONTHS BEFORE THE CLAIM.
13. Indemnification
You will defend and indemnify Scalaro against claims arising from your use of the Service in violation of these Terms or applicable law, including spam or telemarketing claims.
14. Termination
Either party may terminate for material breach with 30 days notice and an opportunity to cure. Upon termination, your access ends and we delete your data within 90 days (subject to legal-hold requirements).
15. Changes
We may update these Terms; material changes take effect 14 days after notice. Continued use after the effective date constitutes acceptance.
16. Governing law
These Terms are governed by the laws of England and Wales. Disputes will be resolved in the courts of London, UK, unless required otherwise by applicable law.
17. Contact
Legal: legal@scalaro.io
General: info@scalaro.io